FREQUENTLY ASKED QUESTIONS

We take pride in our service advantages, which include:

Design and solution support
Non-standard customization
Technical guidance
High-quality after-sales service
Prompt response

We work closely with our customers to tailor our products to their specific needs. Our flexible production processes allow for non-standard customization, and our experienced team provides comprehensive technical guidance. We are committed to delivering high-quality after-sales service and ensuring prompt responses to our customers’ needs.

A.We are manufacturer and there are 3 family factories in Jiangsu, Zhejiang and Shandong province.

Yes, OEM is available. We have professional team to do anything what you want from us.

Yes, we are providing free of samples are available for you to check the quality once confirmed after 1~2day.

Yes, of course. All of our conveyor belt we all will has been 100%QC before shipping. We test every batch every day.

We guarantee the quality of our materials and workmanship. Our company is committed to ensuring your satisfaction with our products. Whether or not the product is under warranty, we strive to address and resolve all customer issues to everyone’s satisfaction.

Yes,Very welcome that must be nice to set up good relationship for business.

Yes, welcome to cooperation with this. We have big promotion in the market now. For the details please contact with our overseas manager.

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when  we have received your deposit, and we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

1) We prefer T/T, 30% advance paid upon order, rest upon b/l copy, or
2) Sight or deferred L/C, or
3) Other payment terms approved.

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